Program and Customer Notification
Effective December 31, 2008, has been discontinued.
During the month of January 2009, please contact Customer Service at (800) 2171345 with any questions regarding existing reservations.
After January 2009:
For changes to existing American Airlines reservations or redemption of unused American Airlines tickets booked via, please contact American Airlines Meeting Services Desk at (800) 433 1790, 6:00AM 12Midnight daily. As a courtesy, the Reservations Booking Fee will be waived for each ticket.
Each ticket has already been documented with the fee waiver information. For changes to existing reservations or redemption of unused tickets on other airlines booked via, you must contact the ticketing airline, rental car company, or hotel property directly for changes or rescheduling. For tickets booked on other airlines, we are unable to waive any type of reservation service fee.
We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact us via email at